Free domestic Shipping (Switzerland). For Worldwide Shipping the Price will be calculated at Checkout.

Returns, Refunds & Delivery

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You will also have to provide us with a tracking number.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate like boxer shorts, Swimwear or Lingerie items.

To complete your return, we require a receipt or proof of purchase (Name, Order Number, etc.).

Please do not send your purchase back to the manufacturer you can find our address listed below (Shipping).

There are certain situations where no refunds are granted, for example:
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet please consider all those steps before contacting us:
1. Check your bank account.
2. Contact your credit card company, it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thecollateral.ch.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thecollateral.ch and send your item to the address listed below.

Shipping
To return your product, you should mail your product to:

DISPLAY GmbH
The Collateral
Returns
Hermetschloostrasse 75
8048 Zürich
Switzerland


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery:

All orders are subject to product availability. If an item in your order is unavailable, we will contact you and offer to ship you the part of your order that is available and offer you a refund for the unavailable item or to ship you the item when available again or another solution that best suits you.

Shipping costs for your order are non-refundable. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered.

If there is any damage to the items that you ordered on delivery, you must contact us within 7 days from receipt of your order.